Loftstage

Copyright

Last updated: October 22, 2026

This page is pending review by counsel; it states Loftstage’s current practice and will be updated once that review is complete.

Loftstage (“Loftstage”, “we”, “us”) is a subscription ticketing platform for venues, operated from Montréal, Québec, Canada. Venues publish event pages, posters, photos and other material through Loftstage, and that material is hosted on our servers. We respect the rights of copyright holders and expect the venues using the platform to do the same. This page explains how to tell us about material you believe infringes your copyright, what we do when we receive a notice, and how a venue can respond.

Designated agent

Notices of claimed infringement, counter-notices and any other copyright question go to our designated agent:

Email is the fastest way to reach us. The same agent is listed with the United States Copyright Office’s DMCA Designated Agent Directory.

How to send a notice of infringement

If you believe that material hosted by Loftstage infringes a copyright you own or are authorised to act for, send our designated agent a written notice containing the elements required by section 512(c)(3) of the United States Copyright Act:

  1. A physical or electronic signature of a person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed or, if a single notice covers several works, a representative list.
  3. Identification of the material you claim is infringing and that you want removed or disabled, with enough information for us to locate it — the full web address (URL) of the image or of the event page is what we need.
  4. Your contact information: name, postal address, phone number and, if available, an email address.
  5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent or the law.
  6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act on behalf of the owner of the exclusive right that is allegedly infringed.

A notice that is missing one of these elements may be returned to you for completion. Knowingly misrepresenting that material is infringing can make you liable for damages under section 512(f).

What Loftstage does on receipt

When we receive a valid notice we remove or disable access to the material identified in it — an individual image, or a whole event page when the complaint concerns the event itself — and we notify the venue that published it, quoting the notice and pointing it to the counter-notice procedure below. We keep a record of the notice, of what was removed and of when, as the law requires. We do not decide who is right: removal on notice is a legal process, not a judgment of the complaint’s merits.

Counter-notice

If you are a venue whose material was removed and you believe the removal was a mistake or a misidentification, you may send our designated agent a counter-notice under section 512(g) containing:

  1. Your physical or electronic signature.
  2. Identification of the material that was removed and the location at which it appeared before it was removed.
  3. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification.
  4. Your name, address and phone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Loftstage may be found), and that you will accept service of process from the person who provided the original notice or an agent of that person.

On receipt of a valid counter-notice we forward it to the person who sent the original notice. Unless that person tells us within ten business days that they have filed an action seeking a court order against you, we may restore the material no sooner than ten and no later than fourteen business days after receiving the counter-notice. In practice restoring means you republish the event or upload the image again from your dashboard once we tell you the window has passed.

Repeat infringers

Loftstage terminates, in appropriate circumstances, the accounts of venues that are repeat infringers. We keep a count of the notices acted on against each venue; a venue that is the subject of repeated valid notices may have its account suspended or closed, which removes every page it published.

Canada: notice and notice

Loftstage is operated from Canada, where the Copyright Act (sections 41.25 and 41.26) provides a “notice and notice” regime rather than a takedown regime. When we receive a notice of claimed infringement in the form that Act prescribes, we forward it to the venue concerned without delay, confirm the forwarding to the sender, and keep the records the Act requires us to keep. A Canadian notice-and-notice does not by itself oblige us to remove the material; we may nonetheless remove it under this page’s policy or our Terms of Service.

Other complaints

Trademark complaints, complaints about abusive or unlawful content and any other report about material hosted by Loftstage go to the same address: copyright@loftstage.com. Privacy requests go to privacy@loftstage.com.