Loftstage

Terms of Service

Last updated: July 1, 2026

These terms govern the use of Loftstage (“Loftstage”, “we”, “us”), a subscription ticketing platform for venues operated from Montréal, Québec, Canada, available at loftstage.com and its subdomains. By creating an organizer account, or by purchasing a ticket through the platform, you accept these terms.

1. Definitions

  • Venue (or organizer) — the business that creates an account, publishes events and sells tickets.
  • Buyer— the person purchasing a ticket to a venue’s event.
  • Event page— the public page Loftstage generates for a venue’s event on a loftstage.com subdomain.

2. What Loftstage is (and is not)

Loftstage provides the tools: event pages, checkout, ticket delivery, a door scanner, and an organizer dashboard. The ticket sale contract is between the buyer and the venue. The venue is the seller of record: payments go directly to the venue’s Stripe account, the venue is responsible for putting on the event, and the venue decides refunds. Loftstage is not a party to the ticket sale, does not organize events, and does not hold ticket revenue.

3. Organizer accounts and eligibility

  • You must be at least 18, able to bind the venue you represent, and the venue must be established in Canada or the United States (the platform is limited to these countries at this time).
  • Payouts require completing Stripe’s identity verification (KYC). Stripe’s own connected account agreement applies to your Stripe account.
  • You are responsible for keeping your credentials secure and for everything done under your account, including by staff you invite.
  • A venue’s first event is reviewed by Loftstage before going live. We may decline or unpublish events that violate section 8.

4. Subscription, trial and billing

  • One plan: $100 CAD per month or $1,000 CAD per year, everything included. Prices exclude applicable taxes. Billing is handled by Stripe.
  • Trial: your first published event is free — no payment method required. Any published event, paid or free entry, consumes the trial. Publishing a second event, or republishing after the first has ended, requires an active subscription.
  • Failed payments: you get a 3-day grace period with reminders. After it, ticket sales close, events without sales return to draft, and the dashboard becomes read-only until payment is fixed. Your data stays intact, buyers keep their tickets, and refund tools remain available.
  • Cancellation: you can cancel anytime; access continues to the end of the paid period, after which the same read-only state applies. Reactivation is one click. Subscription fees are not refundable except where the law requires.
  • Events are limited to 500 attendees (we can raise this on request) and are general admission.

5. Ticket sales and fees

  • Buyers pay exactly the ticket price the venue sets — Loftstage adds no service or platform fees at checkout.
  • Stripe’s payment processing fees are borne by the venue and deducted from ticket revenue.
  • The venue is responsible for determining, collecting and remitting any applicable taxes on its ticket sales. Loftstage requires venues to either configure tax collection through Stripe Tax or expressly attest that they are not required to collect tax.
  • Chargebacks and payment disputes on ticket sales are between the buyer, the venue and Stripe; the venue bears resulting costs. Loftstage collects order evidence (see the privacy policy) and may assist with dispute responses.

6. Refunds, cancellations and rescheduling

  • Refunds are issued by the venue, at the venue’s discretion, and are always for the full order amount. Buyers should contact the venue using the contact email on the event page.
  • If a venue cancels a show through the platform, all orders are refunded automatically and buyers are notified by email.
  • If an event is rescheduled or its venue changes, buyers are notified by email and tickets remain valid; buyers who cannot attend may request a refund from the venue.
  • Nothing in these terms limits the mandatory consumer-protection rights of Québec buyers under the Consumer Protection Act.

7. Buyer terms

  • Checkout is as a guest: no account is created. Your ticket — a QR code — is delivered by email, with a private access link.
  • Keep your ticket email and access link to yourself: anyone with the QR code can use the ticket. The first scan at the door wins.
  • Tickets are not resellable through the platform. Age restrictions and venue house rules shown on the event page apply.

8. Acceptable use

Venues must not use Loftstage to:

  • sell tickets to events that are illegal, fraudulent, misleading, or that they do not control;
  • impersonate artists or venues, or use celebrity names without authorization;
  • harvest buyer data beyond running their own events, or spam attendees;
  • interfere with the platform’s security or attempt to circumvent its limits.

We may suspend accounts or take down events that break these rules. Where a suspended venue has already sold tickets, refund tools remain available — buyers must always be able to be made whole.

9. Venue use of attendee data

Venues receive the names, emails and order details of their own buyers, and can export them. Each venue is independently responsible for using that data lawfully (including anti-spam and privacy law) — buyers bought a ticket, not a lifetime of marketing.

10. Intellectual property

Loftstage owns the platform. Venues own the content they upload (names, descriptions, images) and grant us a licence to host and display it to operate the service — including on public event pages. Venues are responsible for having the rights to what they upload.

11. Availability and disclaimers

We work hard to keep the platform available, particularly during on-sales and show nights, but it is provided “as is” and we do not guarantee uninterrupted operation. Venues should use the printable attendee list as a door fallback.

12. Liability

To the extent permitted by law, Loftstage’s total liability to a venue for any claim arising out of the service is limited to the subscription fees paid in the 12 months preceding the claim, and we are not liable for indirect or consequential damages, including lost ticket revenue. Nothing in these terms excludes liability that cannot be excluded under applicable law, including Québec consumer law.

13. Termination

You may close your account at any time by writing to privacy@loftstage.com. We may terminate accounts for material breach of these terms. On termination, obligations that by nature survive (payment obligations, liability limits, data-retention duties) survive.

14. Changes to these terms

We may update these terms; material changes will be announced to account holders by email with reasonable notice. Continued use after the effective date constitutes acceptance.

15. Governing law and language

These terms are governed by the laws of Québec and the federal laws of Canada applicable therein; the courts of the district of Montréal have jurisdiction, subject to mandatory consumer rules to the contrary. These terms are available in French and English; both versions have the same value, and Québec consumers may rely on the French version in all cases.

16. Contact

Questions about these terms: privacy@loftstage.com. Our privacy practices are described in the privacy policy.